1) DELIVERIES

• Normal delivery of online order is next working day of green dot in stock item.
• Limited yellow dote online order takes 2 to 3 working days
• Out of stock red dot item takes 3 to 4 weeks to manufacture the items.

Combined orders of stock and limited items dispatch together and out of stock items order dispatch separately.   


2) CARRIAGE CHARGES

Shipping is charged for each order as per products Approx Weight.  You can select shipping agent in our online shipping system. Our system gives the customer different shipping agents with there services ability, charges and different time of delivery. It’s up to you when you need your order urgent or normally. You can save your money according to your future needs.


2A) Custom clearance, vat, taxes and duties

Its is the customer responsibility to clear the goods in there country at the time of delivery if shipping agent will provide there services in your destinations you can pay there charges and custom clearance vat, taxes and duties according to your country law. 


3) ORDER CANCELLATION

All cancellation of orders must be in writing with our prior agreement. We are unable to accept cancellation of specially ordered or non-stock items.


4) RETURN OF GOODS

All return for credit must be previously agreed in writing. Please contact our customer service department which will advise you in the correct procedures for all return items. A restocking charge of 25% of the value of the goods may be charged. It will be customers responsibility to return the goods at their own shipping charges within 15 working days from the invoice date. All returned goods must be in the original packaging, clean and unused.

In order for you to receive credit to your account for returned merchandise a "Return Goods Number (RGN) must be obtained from Customer Service prior to returning merchandise to JIMCO INDUSTRIES. The following information is required for an RGN. (Please have this information ready when you call or mail us at

rgn@jimcoind.com

Customer Account Number

Invoice Number

Date of Invoice

Customer Purchase Order Number

Credit Card Information

Reason For Return

Please note: No returns will be accepted after 15 days from the date of invoice.

________________________________________

All instruments are made of stainless steel unless otherwise stated.


5) LOSS OR DAMAGE

Any loss, damage or shortage must be notified within 3 working days or confirmed in writing within 7 days. Claims outside these times will not be accepted.